Skip to content
en pl
Book a demo
Product Restaurants Sign in Book a demo

Legal

WalletHero Platform Terms of Service (B2B)

Polska wersja Back to wallethero.app

WalletHero Platform Terms of Service (B2B)

Version: 1.0 · Effective date: 28 July 2026

Language note. This English version is provided as a courtesy translation. The Polish version (Regulamin) is the legally binding text. In case of any discrepancy, the Polish version prevails.

1. General provisions

  1. These Terms of Service (“Terms”) set out the rules for the electronic provision of the WalletHero platform services by Arkadiusz Wasilonek, trading as Collective Arkadiusz Wasilonek, a sole proprietorship registered in the Polish Central Register and Information on Economic Activity (CEIDG), address: ul. Florencja 23D, 05-300 Mińsk Mazowiecki, Poland, VAT ID (NIP) 8222182106, REGON 14584187900000 (the “Provider”), to businesses (the “Merchant”).
  2. These Terms constitute the terms of electronically supplied services within the meaning of Art. 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means.
  3. The services are provided exclusively to businesses (B2B) in connection with their trade or professional activity. The platform is not intended for consumers as service recipients.
  4. The Data Processing Agreement is an annex to these Terms and forms an integral part of them; it is concluded upon conclusion of the service Agreement.
  5. Contact with the Provider: [email protected].

2. Definitions

  1. Platform — the WalletHero SaaS service, comprising the admin panel, the API, the customer loyalty portal, and the mobile staff application.
  2. Merchant — a business that has concluded an Agreement with the Provider for use of the Platform.
  3. Workspace — the Merchant’s logically separated environment within the Platform.
  4. End Customer — a natural person to whom the Merchant issues a mobile wallet pass or whom the Merchant enrolls in a loyalty program operated with the Platform.
  5. User — a natural person using the Platform on behalf of the Merchant (administrator or staff).
  6. Agreement — the service agreement between the Provider and the Merchant, on the terms of these Terms and any individual arrangements (e.g., order form, price list).

3. Description of the services

  1. The Platform enables the Merchant, in particular, to:
    • create, issue, and update mobile wallet passes for Apple Wallet and Google Wallet (including delivery of updates via Apple and Google services),
    • operate a loyalty program (points, tiers, automation rules, referral program),
    • run campaigns addressed to defined audiences among the Merchant’s End Customers,
    • use the mobile staff application (including adding and removing points, recording transactions, changing a customer’s tier), with distinct administrator and staff roles,
    • manage End Customer data, including custom fields, and delete or anonymize such data,
    • use integrations with third-party systems made available within the Platform.
  2. The specific scope of features depends on the selected plan/package, per the price list or individual arrangements.
  3. The Provider may develop, change, and improve Platform features, provided this does not materially reduce the key features paid for by the Merchant.

4. Conclusion of the Agreement and account

  1. The Agreement is concluded upon account creation and acceptance of these Terms, or upon signing a separate order form — depending on the mode agreed with the Provider.
  2. The person creating an account on behalf of the Merchant represents that they are authorized to represent the Merchant in this respect.
  3. Registration requires providing true and current data. Sign-in is possible with an email address and password or via Google Sign-In.
  4. The Merchant is responsible for the acts and omissions of Users of its workspace as for its own acts and must keep authentication data confidential (passwords, tokens, mobile app pairing codes).
  5. The Merchant must promptly notify the Provider of any suspected unauthorized access to the account.

5. Acceptable use

  1. The Merchant undertakes to use the Platform in accordance with the law, these Terms, and good practice.
  2. The Merchant bears sole responsibility for the lawfulness of its marketing and loyalty activities, including for:
    • having a valid legal basis for processing its End Customers’ data,
    • obtaining legally required consents from End Customers (in particular for electronic marketing communications under the Polish Electronic Communications Law and the rules on services provided by electronic means),
    • fulfilling GDPR information obligations towards End Customers,
    • the content of passes, campaigns, and messages sent via the Platform.
  3. It is prohibited to:
    • supply unlawful content,
    • enter special categories of data (Art. 9 GDPR — e.g., health, religion, political opinions) into custom fields or other Platform fields without a valid legal basis and prior arrangement with the Provider,
    • use the Platform to send unsolicited communications (spam),
    • interfere with the operation of the Platform, circumvent security measures, test vulnerabilities without the Provider’s consent, or access data of other workspaces,
    • resell or make the Platform available to third parties beyond the scope of the Agreement.
  4. In the event of a material breach of this section, the Provider may suspend access to the account or particular features pending clarification, after first calling on the Merchant to cease the breach, unless the nature of the breach (e.g., a security threat) requires immediate action.

6. Fees and billing

  1. Use of the Platform is subject to fees per the price list or individual arrangements.
  2. Invoices are issued electronically, to which the Merchant consents.
  3. In the event of a payment delay exceeding 14 days, the Provider may — after an unsuccessful payment demand — suspend the services until the arrears are settled.

7. Availability and maintenance

  1. The Provider endeavors to keep the Platform continuously available but does not guarantee uninterrupted availability, unless a separate SLA provides otherwise.
  2. The Provider may carry out maintenance; the Merchant will be informed in advance of planned work causing material unavailability.
  3. Certain features depend on third-party services (including Apple, Google, telecom operators, email providers). The Provider is not liable for unavailability or changes of those services beyond its control, but undertakes to make efforts to mitigate their effects.

8. Personal data

  1. With respect to End Customer data, the Merchant is the controller and the Provider is the processor. The terms of processing are set out in the Data Processing Agreement constituting Annex 1 to these Terms.
  2. With respect to User data and the Merchant’s billing data, the Provider is the controller — the processing rules are set out in the Privacy Policy.
  3. Platform data is hosted within the European Union; the list of sub-processors is available in the Subprocessor List.

9. Liability

  1. The Provider’s liability for non-performance or improper performance of the Agreement is limited to actual damage (excluding lost profits) and to the total net fees paid by the Merchant for the 12 months preceding the event giving rise to the damage.
  2. The limitations in paragraph 1 do not apply to damage caused intentionally or in other cases where limiting liability is not permitted under mandatory provisions of law.
  3. The Provider is not liable for:
    • content entered into the Platform by the Merchant and its Users,
    • the consequences of authentication data being disclosed to unauthorized persons for reasons attributable to the Merchant,
    • non-performance due to force majeure.
  4. The Merchant shall indemnify the Provider against third-party claims (including from End Customers and supervisory authorities) arising from the Merchant’s marketing activities, the absence of a legal basis for processing End Customer data, or a breach of Section 5.

10. Term and termination

  1. The Agreement is concluded for an indefinite period or for the period specified in the order form.
  2. Either party may terminate an Agreement concluded for an indefinite period with one month’s notice, effective at the end of a billing period.
  3. The Provider may terminate the Agreement with immediate effect in the event of a gross breach of these Terms by the Merchant (in particular Section 5) or a payment delay exceeding 30 days, after a prior demand with an additional grace period.
  4. Return and deletion of data after termination:
    • within 30 days of termination, the Merchant may request the release of the data from its workspace in a commonly used, machine-readable format,
    • after that period, the Provider will delete or anonymize End Customer data and the remaining data of the Merchant’s workspace, except for data whose continued storage is required by law (e.g., billing data),
    • details are set out in the Data Processing Agreement.
  5. Termination does not release the Merchant from the obligation to pay fees due up to the date of termination.

11. Complaints

  1. Complaints regarding the operation of the Platform may be submitted to [email protected].
  2. A complaint should identify the Merchant, describe the problem, and state the expected resolution.
  3. The Provider handles complaints within 14 days of receipt and communicates the outcome electronically.

12. Changes to these Terms

  1. The Provider may amend these Terms for important reasons, in particular: changes in law, changes to the scope or manner of providing the services, or security reasons.
  2. The Merchant will be notified of an amendment at least 14 days before it takes effect (by email or in-panel notice).
  3. If the Merchant does not accept the changes, it may terminate the Agreement before the effective date; continued use of the Platform after that date constitutes acceptance.
  4. Price list changes follow the procedure for amending these Terms, unless individual arrangements provide otherwise.

13. Final provisions

  1. The Agreement is governed by Polish law.
  2. Disputes arising from the Agreement are subject to the jurisdiction of the common court competent for the Provider’s registered office.
  3. Matters not regulated herein are governed by Polish law, in particular the Civil Code, the Act on Providing Services by Electronic Means, and the GDPR.
  4. If individual provisions of these Terms prove invalid or unenforceable, the remaining provisions remain in force.
  5. The binding version of these Terms is the Polish version; the English translation is for information only.

Annex 1: Data Processing Agreement